Frequently Asked Questions

HOW TO CHANGE OR CANCEL ORDER?

The moment you place your orders our partner’s endeavour is to deliver your order to you at the earliest, hence change or cancellation of order is not possible after placing an order. If the order cannot be processed by our partners due to any unavoidable circumstances, then the amount will be refunded to your account a within 7 working days. The Gift Keeper will not be liable for the order cancellation from partner's end.

CAN I RETURN MY PRODUCTS?

We at The Gift Keeper strive to provide the best possible experience while you shop with us online. If you are unsatisfied on account of any issue, please reach out to our customer support team and we will try our best to resolve your concerns. However, we do not provide the alternative to return orders apart from the reasons stated in product warranty and guarantee policy mentioned on the product page. 

In case your request for return is approved, please ensure the product is undamaged, unused, in original packaging and with all product labels.

HOW TO TRACK ORDER STATUS

We understand how important it is to know the status and whereabouts of your order, so we've put a tracking link in your shipment confirmation email which is sent on your registered email address once products have been dispatched by our partners.

Order status indicates your order has been shipped and the delivery turnaround time you requested has passed without receiving your order, please contact Customer Support.

WHEN WILL I RECEIVE MY ORDER?

Before you pay for your order, you will view the estimated date of delivery of each item on the product page. Do note that each product has a different delivery date and delivery dates are applicable once payment has been received.

WHY AM I GETTING PRODUCTS IN MULTIPLE SHIPMENTS?

In case of orders having multiple products, there is a possibility that the order is being fulfilled by various partners who ship your items separately. In case you do not receive the product within the stated timeline then please reach out to our customer support team

CAN I GET FURTHER DISCOUNT?

The Gift Keeper keeps a very low margin to ensure that the pricing available to you is very competitive, so it is very difficult for us to provide you further discounts apart from ones mentioned on the Discount Codes page. However, in case you have ordered over INR 5,00,000 then you can send us an email and we can try to get you better pricing from the partner.

IS THERE OPTION OF COD?

No, we do not offer COD

WILL MY PRODUCT COME OUT EXACTLY SAME AS SHOWN IN ONLINE MOCK UP TOOL FOR CORPORATE GIFTS?

Our partners take utmost care in ensuring that best quality products are delivered to you without any errors, however, there can be marginal variances between what you see on your screen and the actual output of the logo due to color variations between different screen types and technical aspects involved in printing. Click here to access the customization guidelines

For customization such as engraving/etching the color may vary from one depicted in the mock-up, this is especially true in case of metal pens as the output may vary between Silver and Golden irrespective of color shown in mock-up

The product packaging shown on the website is for reference, the seller may change the design/color of the same without any prior notice.

WHAT HAPPENS IN CASE I RECEIVE A BROKEN PRODUCT?

In the case of fragile products, all issues have to be raised within 3 working days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received, showing the shipping label and the customer details on it clearly for verification.

WHEN WILL AND HOW WILL I GET INVOICE

The invoice will be delivered to you along with products. In case you have selected products with different delivery dates or different vendors you will receive separate invoices with each delivery.